Return & Cancellation Policy

1. Return Eligibility

• Products must be returned within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Products that have been opened, used, or damaged by the customer are not eligible for return.
• Perishable goods and personal hygiene products cannot be returned for health and safety reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at janbros@eim.ae with your order number and reason for return.
2. Our team will review your request and provide return instructions within 2 business days.
3. Ship the product back to the address provided, ensuring it is securely packaged.

3. Refund Process

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method used at the time of purchase.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

4. Order Cancellation

• Orders can be cancelled within 24 hours of placement for a full refund.
• Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery instead.
• To cancel an order, contact us at janbros@eim.ae with your order number.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order. Refunds from the returned item will be processed as described above.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will arrange a free return pickup and send you a replacement or full refund, including any shipping charges.

7. Contact Us

For returns and cancellations, reach us at janbros@eim.ae or call +971 4 225 1188.